Start with the order
Open My Orders, choose the order, and submit the issue with photos or notes where relevant.
Return Policy
Return handling depends on the product, merchant, delivery method, and order status. Start from your order details page whenever possible.
Merchant review
For seller-managed pickup orders, the seller and customer can resolve product questions in chat.
Support review
For shipped orders, QVA support can help verify delivery, payment, and return eligibility.
Have an issue with an order?
Contact support with the order number and a short description.